FAQS & Salon Policies

For all new color clients, a consultation is essential. This dedicated time allows us to thoroughly discuss your hair's color history, define your aesthetic goals, and establish a personalized maintenance plan to ensure the longevity and vibrancy of your new look.

Booking your next appointment is seamless with our 24/7 online system. Should you have any inquiries, feel free to connect with me directly on Instagram or submit a form through my website.

While I operate on an honor system for appointments, a deposit will be required for future bookings if there are two or more no-shows.

We require a 24-hour notice for cancellations. Appointments canceled less than 24 hours in advance or no-shows may require a deposit for future bookings, and repeated instances could result in the loss of that deposit.

Please notify us immediately if you anticipate being late. We offer a 15-minute grace period; beyond this, your service may need to be modified or rescheduled, incurring cancellation policy fees.

We accept all major credit cards and cash!

Your satisfaction is paramount. Should you be less than thrilled with your service, please reach out within one week for a complimentary adjustment. Given the bespoke nature of our work, refunds are not typically offered, but our commitment to your complete satisfaction is unwavering.

Whether you’re coming in for a cut or color it’s good to make sure your hair isn’t too dirty. That way we can see your hair in its natural state and color. 

Please make sure when you come in for a haircut or color you don’t wear anything with a high neck, a hood, or a collar you can’t fold down. If you’re getting color please try to avoid wearing anything white. 

All over color generally means a color applied from roots to ends of your hair. A root retouch generally means applying color to less than two inches of hair from your scalp. Highlights and balayage are both lightening techniques used to add dimension to your hair. Balayage refers to a handpainted more lived in look and highlights are traditionally a more high maintenance blonde look. 

Color services vary widely. A simple root touch-up might take 1.5 hours, while a detailed balayage, full highlights, or complex color can take anywhere from 2.5 to 4 hours, not including any haircut or styling time. Consultations help take the guesswork out of this!

All chemical processes cause some level of stress to the hair. However, I use only high-quality, professional-grade products and frequently use bond-building treatments to maintain and rebuild the integrity of your hair during the process. We prioritize hair health over aggressive, rapid results.

The best way to maintain your color is by using color-safe, sulfate-free shampoos and conditioners, washing in cool or lukewarm water, and always applying a heat protectant before styling.

A color correction is exactly what it sounds like, correcting something you don’t like. During our color consultation we’ll talk about the steps necessary to reach your dream outcome and how long it will take. It could be as simple as one longer appointment or a few appointments staggered out. But the goal is always to preserve the health of your hair and to do everything in the safest way possible.

This depends on you and your maintenance level. Root retouches can be 4-8 weeks, with the option of doing all over every couple of visits to keep things fresh. Balayage/highlights can be anywhere from 6 weeks to once a year with toners done quarterly when you get your hair trimmed. 

Vivid colors generally are referring to semi permanent fashion colors ranging all the colors of the rainbow!

For the longest lasting, most vibrant results I would say yes. Because vivids tend to be semi permanent we need to lift the hair cuticle in order for the color to take and hold for longer than a few washes. 

Vivid hair is an extremely time-intensive process. It requires multiple steps: lightening, rinsing, deep conditioning, and then the color application, which is often applied in detailed sections. Expect a vivid service to take 4 to 8+ hours, and sometimes multiple sessions are required to reach the desired lightness before coloring.

This is the most crucial part of maintaining your color! We can do everything right at the salon, but proper home maintenance is so important. Always wash your hair with cold or cool water and use color-safe, sulfate-free products. Shampoo as infrequently as possible (1-2 times per week is ideal). Minimize heat styling and always use a heat protectant. We can also suggest a custom color-depositing conditioner for you to use at home to refresh your shade.

It is strongly advised to avoid swimming in chlorine and saltwater. These elements can rapidly strip the vivid color from your hair and may even cause a chemical reaction that changes the tone (e.g., turning blue hair to green). If you must swim, wet your hair with fresh water and coat it with a leave-in conditioner before getting in the pool/ocean.

This is why consultations are so important. We can give you the perfect solution to your ideal touch-up schedule. Ideally vivid clients would come in every 8 weeks for some kind of touch-up, which could mean an all over vivid color application without lightening again or the whole shebang everytime. 

Unfortunately, split ends cannot be "fixed" or fused back together once the hair strand has split. The only way to truly eliminate split ends and stop the damage from traveling further up the hair shaft is to cut them off with a professional trim or haircut. I always prioritize the health of your hair, and regular trims are the best prevention.

Generally speaking I only use texturizing shears on shorter cuts. I don’t prefer to use them on thicker hair.

I use a variety of techniques to remove bulk, but I prefer to use regular shears so I can tailor the techniques to your hair and desired outcome.

I’m not a certified barber so I don’t do straight razor shaves, but I do enjoy using a razor for cutting hair! 

It is strongly advised to avoid swimming in chlorine and saltwater. These elements can rapidly strip the vivid color from your hair and may even cause a chemical reaction that changes the tone (e.g., turning blue hair to green). If you must swim, wet your hair with fresh water and coat it with a leave-in conditioner before getting in the pool/ocean.

This is why consultations are so important. We can give you the perfect solution to your ideal touch-up schedule. Ideally vivid clients would come in every 8 weeks for some kind of touch-up, which could mean an all over vivid color application without lightening again or the whole shebang everytime. 

I do! There are some things that I would recommend a regular barber for, but I can do everything from skin fades to piecey pixies!

Generally I recommend at least once every 3 months or once a season, but for shorter or more stylized cuts it could be 4-8 weeks.

Clipper cut/short cut is for haircuts above the ear.This doesn’t include a shampoo or blowdry, and has very basic styling. Haircuts without a blow dry are for basic trims and minor changes. Depending on your hair it might be optimal to do a dry cut. Tailored haircuts are best for big changes or people who like their hair styled.  

Please come in with your hair how you normally wear it and make sure it’s not too dirty.

Layers and texturizing by definition are the same thing, they remove weight. Layers are best if you’re a person that styles your hair or your texture allows for it. Texturizing is better for my low maintenance people who want all the benefits of layering without the need to style their hair.